Cantonese Service Desk Professional

Cantonese Service Desk Professional
Headcount: 6
Salary Range: Open to negotiate
Location: UPA or Libis, Quezon City

Qualification:

• Excellent oral and written communication skills in Cantonese
• Comfortable in dealing with resources from all levels of the organization.
• Fast learner.
• Tech savvy. (Windows, Microsoft etc)
• Willing to work on client dictated schedules.
• Team player

Role:

• To use specialized tools, techniques, and procedures to identify and understand various problems and to select appropriate actions to resolve.
• To perform problem determination utilizing maintenance packages, diagnostics, reference documentation, service aids and other tools. To use Knowledge Based Systems (KBS), other computer-based applications, and other available resources to effect problem determination and resolution.
• Seeks and exchanges technical and general business information, ideas, and concepts with customers using in-depth listening, questioning, and clarification skills that support complete delivery of information and verification of comprehension.
• Makes creative recommendations for improving the processes, procedures, and tools used for problem determination and resolution. Develops, refines, and/or updates KBS content as appropriate.

Description:

• Maintains businesslike communications, conduct, and appearance, and otherwise demonstrates courteous, positive, and professional behaviours at all times.
• Provides technical guidance and assistance to other team members on more complex issues.
• Second tier resource for daily procedures, ensures all network, systems and database resources are available and functioning.
• To ensure all calls to the Service Desk are dealt with effectively and efficiently
• To ensure that all incoming IT support calls are recorded accurately.
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

 

How to Apply?

Send updated CV to: itpilipinas@gmail.com

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NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview.