Bahasa Malaysian and Indonesian Process Associate (for a Social Media Project)

Bahasa Malaysian and Indonesian Process Associate for a Social Media Project

Location: Shaw Blvd., Mandaluyong City
Headcount: 7
Preference: Natives
Type of Employment: Full time
Band Level: 1

Job Description:

  • Providing support in many varieties on Airline’s customer service requests on social media platforms via in Malay/Bahasa Language
  • Goal is to meet the Service Level Agreements as agreed with the client.
  • Manage social media servicing/campaigns and day-to-day activities in a 24/7 environment.
  • Manage presence in social networking sites including Facebook, Twitter, and other similar community sites/platforms
  • Should be able to effectively resolve all customer queries


  • Certified in Malay/Bahasa Language. High level of and proven experience in both Written & Spoken Malay/Bahasa Language – Mandatory
  • With Above Average English Written & Spoken skills
  • Preferably with Travel Industry knowledge/background
  • Good technical understanding and can pick up new tools quickly
  • Ability to effectively communicate information and ideas in written and verbal format, and build and maintain relationship
  • Customer focus and has drive for results
  • Should have eye for detail
  • Adaptability to change
  • Should Have analytical ability

Salary Budget: 50-60k package (inclusive of language premium and allowances)
Starting Date: October 29,2012
Working Sched: Shifting schedule
Working Location: WCC Shaw Boulevard, Mandaluyong City
Additional info :

  • Candidates must have Twitter and Facebook Account.
  • Candidates will answer comments and tweets in Social Media Sites
  • They are accepting Filipino Citizen but they prefer Native Bahasa Indonesian/Malaysian
  • Fresh Graduates are welcome to apply.

Recruitment Process :

  1. English Interview
  2. Written Assessment (Bahasa Malaysian / Indonesian)
  3. Language Assessment (Phone) in India
  4. Operation Interview

Note: Hiring process might take a 1 day or two and will make 1-2days to finalize.


How to Apply?

Send updated CV to:

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NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview.


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