SAP HR Tier 2

SAP HR Tier 2
Location: Ortigas Center, Pasig City

Job Description:
HR Support:
– Works as the first point of contact in the delivery centres for Client HR Representative in a Managed Services delivery model:
Handles and tracks incoming calls, e-mails, faxes
– Handles / Creates tickets in HR Workspace
– Categorizes and prioritizes queries, requests and issues
– Works as the first escalation level for Tier 1 agent in a Comprehensive Services delivery Model
– Responds to information or enquiry requests requiring a significant level of expertise:
Responds to complex HR and labour legislation questions
Analyses and solves client’s questions, problems and / or requests efficiently and effectively
– Produces and supplies regular and on-demand payroll reports and statistical information according to the agreed services (SoS)

Processing and Controls:
– Personnel Administration Data Processing & Controls
Personnel Administration data validation
Master Data Consistency Check
Official Reporting on Personnel Administration Data

Garnishments data entry and administration
– Time Data Processing and Controls
Time Data Validation
Time Data Consistency Checks

Runs Time Data Evaluation and corrects/reports errors
– Payroll Processing and Controls

Pre-Payroll Processes
– Monitors payroll process
– Confirms Master data, time & payroll data completeness
– Escalates legal changes to AMO, tests and ensures implementation in the productive environment
– Confirms Configuration completeness

On-Cycle Payroll Processes
– Runs Payroll and control results
– Processes Bank Files

Post-Payroll Processes
– Payslips
– Posting to accounting
– Social security reporting
– Tax reporting
– Delivery of information to 3rd parties

Payroll Activities out of Payroll Process
– Underpayment management
– Overpayment management

o End of Year Activities
– Ensures SAP Payroll Calendar implementation
– Generation / Transfer time quotas
– Reconciliations and legislative reporting

§ Inbound & Outbound Interfaces Administration
Monitors interfaces
Identifies & communicates systems errors
Escalates configuration errors to AMO
Sends data entry errors to the client or the HR Service Centre Agent for corrections (depending on the data entry ownership/scope)

How to Apply?
Send updated CV to:

For more I.T./I.T. for BPO/KPO jobs, please visit:

Keep in track with the updated job openings, follow us:

NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s