English CSR/TSR (Location: Taguig City)

English CSR

English CSR/TSR (Inbound Sales)
Location: Bonifacio Global City, Taguig

JOB DESCRIPTION 

  • Troubleshoot telephone and/or email inquiries in the technical support queue
  • Perform appropriate and timely troubleshooting of technical issues
  • Meet performance standards set by the department, number of calls/sales
  • Provide accurate technical solutions in an effort to resolve each issue upon the 1st call
  • Work with customers to describe and products and/or services, in order to persuade potential and current customers to renew or purchase products and/or services

REQUIREMENTS

  • Must be a graduate of any 2-year Technical/Vocational/Associate Degree Course or must have completed all 2nd year College Subjects from any Bachelor’s Degree Course
  • Must have Above Average to Excellent English Communication Skills
  • 6-12 Months Experience of handling Inbound Sales and/or Technical Support in a high volume fast paced environment from a Multi-national Call Center
  • Strong customer service and telesales skills
  • Experienced with Web Based Applications & Windows Operating Systems
  • Knowledge and understanding of Domain registration, and basic understanding of web browsers
  • Good organizational skills and the ability to multi-task and prioritize in a high-volume, fast paced environment
  • Ability to manage sensitive and critical client information
  • Excellent verbal and written communication skills
  • Problem solving and decision making skills
  • Must be willing to work immediately
  • Must be willing to perform Inbound Sales
  • Must be willing to work in Bonifacio Global City, Taguig City

How to Apply?

Send updated CV to: itpilipinas@gmail.com

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NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview.

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