Batch Operations Associate

Batch Operations Associate
Location: UP Ayala Technohub, Quezon City
Shift: Rotating Shift
Starting Date: ASAP


  • 3+ years working experience in IT operations/production support
  • 2+ years working with BMC Control-M scheduler processes
  • Working knowledge of SQL Server 2005/2008 and SQL queries
  • College degree or equivalent experience
  • Strong technical understanding of systems operations, processes and methodologies
  • Strong Knowledge of Windows batch processing and protocols such as HTTP and FTP
  • Familiarity with integration tools such as Websphere Cast Iron would be considered an asset
  • Knowledge of ITIL and Service Management principles and processes
  • Task focused with strong drive to ensure batch is completed to meet defined service targets
  • Strong customer service and interpersonal skills
  • Strong organization skills with emphasis on details and follow-up
  • Solid decision making and problem solving skills
  • Strong English communication skills both verbal and written
  • Self-starter with ability to work with minimal supervision.


  • Monitor batch schedules for HR Systems Control-M job streams, Windows scheduled tasks and proprietary scheduling systems on packaged software products
  • Respond to batch exceptions and follow Level 1 diagnosis/resolution instructions
  • Escalate unresolved batch issues to Level 2 support in a timely fashion
  • Perform resolution/recovery steps based on documentation or as directed by Level 2 support
  • Contact 3rd party service providers or external application support as required to resolve input file issues (as per documentation)
  • Update/open Incident Tickets for all monitoring alerts and processing errors/failures and follow procedures to close or assign to appropriate support team
  • Perform tasks on steady state application checklists
  • Execute adhoc batch jobs as requested by systems support
  • Apply temporary schedule adjustments as requested by systems support
  • Provide daily status reporting and weekly issue reporting.

How to Apply?
Send updated CV to:

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NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview.

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