Procure to Pay Process Lead

Position: Procure to Pay Process Lead

Location: Quezon City, Philippines

Responsibilities:

  • Serve as the daily liaison between Company and the client
  • Manage and develop the Client relationship and expectations within the confines of the master contractual agreement
  • Ensure that contractual SLA’s and KPI’s are met
  • Present clear, accurate and regular information regarding performance & issues both verbally and report formats
  • Proactively recognize potential issues and problems, devise solutions
  • Assist all supporting managers in the development and implementation of strategies and procedures in their respective areas
  • Monitor delivery quality at the client level, and where necessary take remedial action
  • Formally report via the line management structure at defined times, according to an agreed template
  • Tower Process Master and drives standardization and excellence across all accounts.
  • Works with all the teams as needed and closely coordinates with the GDPL (Global Delivery Process Lead) in the USA and their counterparts in India

Qualification: 

  • Well regarded but may not be essential for suitable applicant
  • Experience in similar position
  • holds an IT, other degree or similar.
  • experience in global Delivery Process
  • Willing to work in Quezon City, Philippines
Send your resume to: itpilipinas@gmail.com
For more I.T./I.T. for BPO/KPO jobs, please visit: www.itpilipinas.wordpress.com
For updated positions available, follow us on Twitter: www.twitter.com/itpilipinas
NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview.
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