Position: Procure to Pay Process Lead
Location: Quezon City, Philippines
- Serve as the daily liaison between Company and the client
- Manage and develop the Client relationship and expectations within the confines of the master contractual agreement
- Ensure that contractual SLA’s and KPI’s are met
- Present clear, accurate and regular information regarding performance & issues both verbally and report formats
- Proactively recognize potential issues and problems, devise solutions
- Assist all supporting managers in the development and implementation of strategies and procedures in their respective areas
- Monitor delivery quality at the client level, and where necessary take remedial action
- Formally report via the line management structure at defined times, according to an agreed template
- Tower Process Master and drives standardization and excellence across all accounts.
- Works with all the teams as needed and closely coordinates with the GDPL (Global Delivery Process Lead) in the USA and their counterparts in India
- Well regarded but may not be essential for suitable applicant
- Experience in similar position
- holds an IT, other degree or similar.
- experience in global Delivery Process
- Willing to work in Quezon City, Philippines
Send your resume to: firstname.lastname@example.org
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NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview.