Order to Cash Process Lead

Position: Order to Cash Process Lead

Location: Quezon City, Philippines


  • Serve as the daily liaison between Company and the client
  • Manage and develop the Client relationship and expectations within the confines of the master contractual agreement
  • Ensure that contractual SLA’s and KPI’s are met
  • Present clear, accurate and regular information regarding performance & issues both verbally and report formats
  • Proactively recognize potential issues and problems, devise solutions
  • Assist all supporting managers in the development and implementation of strategies and procedures in their respective areas
  • Monitor delivery quality at the client level, and where necessary take remedial action
  • Formally report via the line management structure at defined times, according to an agreed template


  • Minimum 8 years collections experience with an emphasis on establishing credit procedures and managing Accounts Receivable Team
  • Proven experience leading and motivating a team towards defined goals
  • Excellent analytical and problem solving skills
  • Self-starter with the ability and confidence to work on own initiative
  • A degree in business/finance/credit management highly desirable
  • Strong work ethic, maturity and leadership qualities
  • Ability to communicate accurately and clearly both verbally and written and an ability to present information efficiently
  • Business problem solver with a strong commercial outlook
  • Must have the ability to work independently and a proven ability to work under pressure and to strict deadlines
  • Proven track record of excellent people management skills
  • Flexible and willing to respond in a dynamic, challenging and changing environment
  • Willing to work in Quezon City, Philippines


Send your resume to: itpilipinas@gmail.com or oliver.santos@dencomphil.com

For more I.T./I.T. for BPO/KPO jobs, please visit: www.itpilipinas.wordpress.com
For updated positions available, follow us on Twitter: www.twitter.com/itpilipinas
NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview.

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